Refund policy

MIMIC DEPT. // RETURN, EXCHANGE & REFUND SYSTEM

1. 7-DAY EXCHANGE & RETURN WINDOW

We accept returns and size exchange requests within 7 calendar days from the date of confirmed delivery.

2. ELIGIBILITY CRITERIA FOR RETURNS & EXCHANGES

To be eligible for a return or exchange:

• Garments must be unworn, unwashed, unaltered, and free of foreign scents or stains.
• All original packaging, poly-bags, and included cards/tags must be intact.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

In the rare event of a manufacturing defect, damaged print/embroidery, or incorrect SKU delivery:

• Notify our team within 48 hours of delivery at support@mimicdept.com with your Order ID and photos/unboxing video of the issue.
• Once verified, we will arrange a complimentary doorstep pickup and dispatch an immediate replacement at zero additional cost.

4. RETURN PROCESS & FEES

• Reverse Pickup: Our team will attempt reverse pickup from your registered address. If your PIN code is non-serviceable for reverse pickup, you may be requested to self-ship the item to our logistics warehouse.
• Exchange Fee: First size exchange is complimentary. Subsequent exchanges on the same order incur a standard ₹150 reverse logistics charge.

5. REFUND PROCESSING TIMELINE

• Mode of Refund: Approved refunds are credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) via our payment gateway (Razorpay).
• Processing Time: Once the returned garment passes quality inspection at our warehouse, refunds are initiated within 48 hours and typically reflect in your account within 5 to 7 business days.